You will need to set up the device from scratch and re-enter the settings.
Then restart the device and try connecting the Bluetooth device again.Īmazon Tap Needs Restored to Factory SettingsĪs a last resort, consider resetting your Amazon tap completely. Hold down the power button for 5 seconds until the light dims and device powers off. Reconnect devices to the Amazon Tap, starting with the device that is having troubles connecting. Reduce amount of possible interference objects between the devices as much as possible.Ĭlear all Bluetooth connections using the settings in the Alexa app. Move the device you are trying to pair with as close to the Amazon Tap as possible. Other Devices & Materials Causing InterferenceĪlthough it is uncommon, some building materials or other devices that operate using radio frequencies can cause interference with Bluetooth devices. Alexa provides you with the current battery percentage. O Use the playback controls on Amazon Tap: Press and hold the Volume Up and Volume Down buttons at the same time. O Use the Alexa app: Go to the device's Settings menu in the Alexa app. While your device charges, the Power button glows. Plug the power adapter into a power outlet. Connect the other end of the micro-USB cable to the power adapter.Ĥ. Connect one end of the micro-USB cable to the Charging Cradle.ģ. Place your Amazon Tap on the Charging Cradle.Ģ.
Use tips directly from Amazon to charge your device:ġ.
Low battery power can cause the Bluetooth feature to malfunction.